Privacy Policy

Privacy Policy

Version: V1.0

Effective Date: 01-01-2025

At Emhance International Responder Development (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679.

By engaging with our services, courses, or programs, or by otherwise interacting with us, you consent to the collection and processing of your personal data as described in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our services and programs.

 

1. Information We Collect

We collect various types of personal data to facilitate our services, including but not limited to:

• Personal Identification Information: Full Name, Age, Birthdate, Biological Gender, Place and Country of Birth, Current Address, Email Address, Phone Number.

• Medical Information: Allergies, Health conditions (when necessary for safety purposes).

• Emergency Contact Information: Name, Relationship, Phone Number.

• Payment Information: Credit card details, billing information for course fees and services.

• Other: Any other personal information provided by you for the purpose of course participation, including but not limited to, additional documentation related to training.

 

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide services: To manage your registration, attendance, and participation in training, courses, or other educational programs we offer.

• To communicate with you: To send you updates, important course information, billing information, and marketing communications regarding our services, promotions, and new course offerings.

• To ensure safety: To maintain accurate health and safety records (such as allergies) for your well-being during training.

• To process payments: To process course fees and other payments associated with our services.

• To improve our services: To analyze trends, track course feedback, and enhance our offerings to better meet your needs.

• Compliance: To comply with legal obligations, respond to requests from regulatory authorities, and resolve disputes.

 

3. Sharing Your Information

We will not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: We may share your information with third-party providers, such as payment processors, email marketing platforms, and cloud storage services, that help us deliver our services.

• Legal Compliance: We may disclose your information to comply with applicable laws, legal processes, or governmental requests, or to protect our rights, privacy, safety, or property.

• Transfers Outside the EU/EEA: In some cases, your personal data may be transferred to, and processed in, countries outside the European Union (EU) and European Economic Area (EEA), such as to cloud service providers or certification bodies. When such transfers occur, we ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or other approved mechanisms, to protect your data.

 

4. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

• Account Inactivity: If your account remains unused for a period of 2 years, we will automatically delete your account and all associated data. However, we will provide prior notice to you before this action takes place.

• Legal Requirements: We will continue to hold data that is required for legal reasons, such as for compliance with tax, financial, or contractual obligations. This data may be retained for longer periods in accordance with applicable laws and regulations.

When your data is no longer necessary for our purposes or when you request its deletion (except for data required for legal reasons), we will securely erase it.

 

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide us with explicit consent to process your data for specific purposes, such as medical information or communication preferences.

• Contractual necessity: We process your data as needed to perform the contract we have with you, such as registration and delivery of our training courses.

• Legal obligation: We may process your data to comply with our legal obligations, such as retention of financial records or complying with tax laws.

• Legitimate interests: We may process your data based on our legitimate interests, such as sending you information about our services or offering new courses.

 

6. Automated Decision-Making

We do not engage in automated decision-making or profiling that significantly affects you. If we introduce such processes in the future, we will inform you and give you the option to opt out, as well as explain how decisions are made.

 

7. International Data Transfers

Your data may be transferred and stored in countries outside of the European Economic Area (EEA) in certain cases. We will ensure that any such transfer is compliant with applicable data protection laws and is secured by appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) for data transfers.

• Privacy Shield Framework (where applicable).

 

8. Cookies and Tracking Technologies

Our website uses cookies to improve your user experience and to track the usage of our website. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

You can control cookie settings in your browser. You may block certain cookies, but please note that some features of our site may not function properly without them.

 

9. Children’s Data

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete that information immediately.

 

10. Your Rights

As a data subject under the GDPR, you have the following rights:

• Access: You have the right to request access to the personal data we hold about you.

• Rectification: You have the right to request that we correct any inaccurate or incomplete data.

• Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.

• Restriction of Processing: You have the right to request the restriction of processing in certain circumstances.

• Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another organization.

• Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw consent at any time.

• Objection to Processing: You have the right to object to the processing of your data, particularly in relation to direct marketing or profiling.

To exercise these rights, please contact us at [Insert contact details]. We will respond to your request within one month.

 

11. Contact Information

For any questions related to this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer (DPO) at:

• DPO Contact: [Insert DPO Name]

• Email: [Insert DPO Email Address]

• Phone: [Insert DPO Phone Number]

 

12. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure servers. However, no data transmission over the Internet or electronic storage method can be guaranteed 100% secure, so we cannot ensure absolute security.

 

13. Third-Party Websites

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites that you visit.

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the "Effective Date" at the top of this policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Material changes will be communicated to you in advance.

 

15. Terms of Service

This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our services. By using our website, courses, or programs, you acknowledge that you have read and agree to both our Privacy Policy and Terms of Service. The Terms of Service outline your rights and responsibilities when engaging with our services, including usage rules, disclaimers, limitations of liability, and dispute resolution procedures.

If you have any questions or need clarification regarding our Terms of Service, please contact us using the information provided above.